1. What is FillyFab?

FillyFab^® is a premium women’s wear brand specializing in thoughtfully designed Kurtis, Anarkali, Midi and Maxi dresses, ethnic wear, and bottom wear. With over a decade of expertise in costume design and customization, we design and manufacture our products in-house, sourcing quality raw materials from trusted vendors.

2. How do I place an order?

Placing an order is simple. Browse our website, select your preferred product, choose the size and color, and add it to your cart. If customization options are available, ensure all details are entered accurately before checkout. Complete your purchase by providing shipping and payment details.

3. What payment methods do you accept?

We accept major credit cards, debit cards, UPI, and other secure digital payment methods available at checkout.

4. How can I track my order?

Once your order is placed, you will receive an order confirmation email. After shipping, a tracking link will be shared so you can monitor the delivery status of your order.

5. What is your return and exchange policy?

Our policy differs based on product type:

Customized / Made-to-Order Products:
Returns, exchanges, or refunds are not permitted. In genuine cases such as damaged or incorrect products, we offer an exchange or a lifetime-valid store coupon (no refunds).

Non-Customized Products:
Exchanges may be accepted within 48 hours of delivery, subject to product condition and stock availability. If an exchange is not possible, a lifetime-valid store coupon will be issued. For complete details, please refer to our Return & Exchange Policy page.

6. How do I initiate a return or exchange?

If eligible, please contact us at contact@fillyfab.com within the applicable time window, sharing your order number and concern. Our support team will guide you through the next steps.

7. Do you offer international shipping?

No, we do not offer international shipping at this time.
Currently, FILLYFAB delivers across India (Pan-India service). We plan to introduce international shipping in the future, and updates will be shared on our website when available.

8. How do I know which size to order?

Each product page includes a detailed Size Guide. We strongly recommend reviewing it carefully before placing an order. For customized outfit lengths, ensure the measurements entered are accurate and final.

9. Can I change or cancel my order after placing it?

For customized products, customers have a 6-hour window from order placement to request corrections to customization details. Requests must be acknowledged by FillyFab within this time. After 6 hours, once production planning begins, no changes, corrections, or cancellations are permitted. For non-customized products, changes may be possible only if the order has not been processed or shipped.

10. Are refunds available?

No. Refunds are not provided under any circumstances. Where applicable, we offer store coupons with lifetime validity instead.

11. What if I receive a damaged or incorrect product?

If you receive a damaged or incorrect item, please contact us immediately with your order details. We will offer an exchange or a lifetime-valid store coupon. No refunds will be issued. Shipping costs will be borne by FillyFab only if the issue is attributable to us.

12. Do you offer alterations for customized products?

In certain genuine cases related to fit or usability, we may offer alterations. Pickup, re-delivery, and any applicable alteration charges are borne by the customer and will be communicated in advance. Delivery timelines may be extended in such cases.

13. Are there any sales or discounts available?

Yes, we periodically offer sales, discounts, and special promotions. Subscribe to our newsletter or follow us on social media to stay updated.

14. Is my personal information safe?

Yes. We take data privacy and security seriously. Your personal information is protected using secure technologies. Please refer to our Privacy Policy for more details.

15. How can I contact FillyFab customer support?

You can reach us at contact@fillyfab.com
Our team typically responds within 24–48 business hours.

16. Do you have a physical store?

Currently, FillyFab operates exclusively online, allowing us to serve customers across locations with a wider range of designs and customization options. However, customers are welcome to visit our production unit by prior appointment. Please refer to the Contact page for our physical unit address and visit details.